Vendor Bakeoffs
Every vendor demo looks flawless. Real performance on your scenarios is a different story. Coval runs the same tests across every platform you’re evaluating and scores them side by side — so you choose with data, not a sales pitch.
Vendors demo their best case on their own script. But the agent you ship has to handle your callers, your edge cases, and your escalation rules — and that’s where platforms diverge.
Coval lets you bring your own scenarios and run them identically against every vendor in the running. Instead of trusting a deck, you get a scoreboard built on the conversations your customers will actually have.
Define your test scenarios once and run the exact same calls against each platform — so you’re comparing apples to apples, not demo to demo.
Accuracy, latency, escalation handling, task completion, and cost — measured consistently across every vendor on a single scoreboard.
Every score links back to the transcript behind it, so you can show stakeholders exactly why one platform won and another didn’t.
Agent Behaviors
Your bakeoff is only as good as what it measures. Coval scores each vendor against the same agent behaviors — identity, escalation, hallucination, frustrated callers, and more.
Explore agent behaviors →
