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Test how your agent gathers what it needs.

A bad agent asks ten questions in a row like a form wizard. A good agent weaves questions into conversation, doesn't ask for what it already knows, and handles the messy reality of how people actually talk: incomplete addresses, forgotten ZIP codes, self-corrections, "I don't know" answers, and answers that change mid-sentence. Coval tests whether your agent collects the right information without making callers feel interrogated.

Test Information Collection on Your Agent

What we check.

  • Your agent collects the fields it needs for the request, and only those fields.
  • It asks questions in a conversational flow, not a checklist.
  • It handles partial answers, corrections, and refusals without getting stuck.
  • It works with approximate information when the caller doesn't have exact details.
  • It doesn't ask for SSN to schedule an AC repair.

We test the realistic cases: callers who give an address in pieces, change their answer mid-sentence, refuse to share insurance info, mention a second issue mid-call, or genuinely don't know what they need.

How it works.

Tell Coval what your agent does. We use vertical defaults to know what fields matter, generate collection scenarios that include messy real-world inputs, and check whether the agent gathered what it needed without acting like a form.

Want to test for specific fields your agent must capture? Add them and we'll calibrate the test to your exact requirements.

What you'll catch.

  • Agents that capture the wrong phone number and the callback fails.
  • Agents that miss the allergy and the order is dangerous.
  • Agents that confirm 123 Main Street when the caller corrected to 132.
  • Agents that refuse to schedule because the caller doesn't have their insurance card handy.
  • Agents that ignore the secondary symptom the caller mentioned in passing.

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