Get Started
Use Cases > Confirm Before Acting

Catch errors before they become refunds.

The most expensive failures in voice AI are silent. The agent hears "March 15th" as "March 50th." It captures "123 Main Street" instead of "132 Main Street." It places the order, books the appointment, processes the payment, and the caller doesn't find out something went wrong until later. Coval tests whether your agent confirms key details before it commits.

Test Confirmation on Your Agent

What we check.

  • Your agent reads back the order, the appointment, the transfer, or the payment before executing.
  • It asks for explicit confirmation, not ambiguous consent like "I guess so."
  • It waits for a clear yes.
  • When the caller corrects a detail mid-readback, it updates and re-confirms instead of proceeding with the original.

We also check that the agent doesn't act prematurely. An agent that says "Done!" before the caller finishes their thought is the same kind of failure as one that never confirms at all.

How it works.

Tell Coval what your agent does. We generate confirmation scenarios for that action, run simulated calls, and check whether the agent read back the right details, waited for the right consent, and handled corrections cleanly.

Defaults are calibrated by industry. A QSR order confirms differently from a wire transfer. A medical appointment confirms differently from a return.

What you'll catch.

  • Orders submitted before the caller finishes ordering.
  • Payments processed on ambiguous consent.
  • Appointments booked for the wrong provider after the caller corrected the name.
  • Service dispatches to the wrong zip code.
  • Cancellations executed for the whole order when the caller only meant one item.

Get deployment-ready.

Request a Demo Start Free Trial