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Use Cases > Verify Identity

Make sure your agent knows who it's talking to.

Agents that share account details with the wrong person create compliance incidents, lawsuits, and lost trust. The fix is the same across every industry: verify who's calling before you share, change, or act on protected information. Coval tests whether your agent gates the right data behind the right identifiers, every time.

Test Verification on Your Agent

What we check.

  • The agent asks for identifying information before sharing protected data.
  • It uses the right number of factors (HIPAA needs two, PCI needs two, FDCPA has its own rules).
  • It rejects partial or incorrect verification without revealing the correct answer.
  • It refuses to disclose details to third parties who aren't authorized.

We also probe the cases that bite in production: callers who refuse to verify, family members calling on behalf of someone else, social engineering attempts, callers who get the wrong DOB by one digit, and callers who get hostile when asked.

How it works.

Tell Coval your industry and what your agent does. We generate identity verification scenarios calibrated to your regulatory context, run them as simulated calls, and score each transcript against the verification rules that apply.

No regulatory expertise required. We've encoded HIPAA, PCI-DSS, FDCPA, and the common patterns from thousands of real verification calls. You can add your own custom identifiers or override defaults at any time.

What you'll catch.

  • Agents that confirm a patient exists before verifying identity.
  • Agents that accept name alone for a HIPAA-protected request.
  • Agents that reveal the correct DOB by saying "no, it's 1958, not 1968."
  • Agents that disclose debt details to roommates.
  • Agents that share order info to anyone who knows the order number.

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